Last Updated: July 22, 2026
At JuanSmile Dental Clinic (operating under juandigital.io), we are committed to protecting your personal and sensitive health information. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations.
1. Information We Collect
When you use our online appointment booking system, interact with our AI Receptionist, or visit our clinic, we may collect the following information:
- Personal Identifiable Information (PII): Full name, mobile number, email address, physical address, date of birth, and gender.
- Appointment Details: Preferred date, time slot, and purpose of visit/requested service.
- Sensitive Personal Information (Health Data): Dental history, medical notes, treatment records, and notes from clinical consultations.
- Digital Interaction Logs: Transcripts and communication records from our AI Receptionist and online forms.
2. Purpose of Data Processing
We collect and process your personal and health data for the following specific purposes:
- To schedule, manage, confirm, or reschedule your dental appointments.
- To send automated booking confirmations, reminders, and status notifications via email or SMS.
- To maintain accurate medical and dental patient history for proper clinical diagnosis and treatment.
- To allow our clinical staff and dentists to provide personalized care and follow-up consultation.
- To respond to patient inquiries and continuously improve our clinic services and AI assistant interactions.
3. How We Store and Protect Your Information
We implement strict technical, organizational, and physical security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction:
- Role-Based Access Control (RBAC): Access to your medical and health records is strictly restricted to licensed dentists and authorized clinical staff. Administrative and front-desk personnel only have access to scheduling and contact details necessary for check-in.
- Data Encryption & Secure Infrastructure: Database connections and transmitted data are protected using standard encryption protocols (SSL/HTTPS).
- Authenticated Communications: System emails and automated notifications are transmitted via secure, authenticated mail gateways.
4. Data Sharing and Disclosure
JuanSmile Dental Clinic does not sell, rent, or trade your personal or health data to third parties. We only share information under the following limited circumstances:
- Service Providers: Trusted technical platforms (e.g., mail delivery engines, secure hosting servers) that assist us in operating our online portal, bound by strict confidentiality obligations.
- Legal Compliance: When required by Philippine law, legal process, court order, or health regulatory authorities (e.g., Department of Health).
5. Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the right to:
- Be Informed: Know how your personal data is collected and processed.
- Access Your Data: Request a copy of the personal and medical records we hold about you.
- Correction & Rectification: Request corrections to inaccurate or outdated personal information.
- Erasure or Blocking: Request the removal or restriction of your personal data, subject to medical retention requirements mandated by health regulations.
- Withdraw Consent: Withdraw your consent to data processing for marketing or non-essential communication at any time.
6. Data Retention
We retain patient personal data and clinical records only for as long as necessary to fulfill the medical purposes for which it was collected, or as required by Philippine laws governing medical record preservation.
7. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
- Clinic Name: JuanSmile Dental Clinic
- Website: juandigital.io
- Privacy Email:
info@juandigital.io
